Secret shoppers happen in a lot of businesses and home buying is one of them. There were a few agencies that went out to see what is going on in the home buying world and this is what they found. One out of five properties that had dampness issues in them. Most of the times they would not comment on the problem because they needed a professional to get the right facts out, so they don’t want to give out the wrong information.
Key Takeaways:
- 20% of the homes and properties visited had dampness issues.
- Upselling and increasing fees was a big part of the negative reviews on some of the agencies.
- Home safety knowledge like carbon dioxide was less than desirable.
“Another, when asking about a damp stain on the carpet, was told that the agent couldn’t comment, because they didn’t have the “technical expertise” to work out whether it was a damp problem.”
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